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FAQ

Can I upgrade my device?

Yes. Click here if you would like to upgrade your device.

What is Affordable Connectivity Program (ACP)?

Affordable Connectivity Program (ACP) is a federal government benefit program operated by the Federal Communications Commission (FCC) aimed at ensuring connectivity to eligible households. This new benefit aims to connect households to jobs, critical healthcare services, virtual classrooms, and so much more. Only one ACP per household, not per person, is allowed.

What happens if I don’t make calls or send text messages?

LifeLine customers are required to make at least one call or send one SMS message every month or risk being de-enrolled from the program.

For how long is this service?

Upon enrollment, you will receive your monthly allowance for 12 months and you will need to re-qualify once a year. You will receive text messages on your handset to remind you that you need to re-qualify for the service.

Can I bring my own phone number?

Yes. You may transfer your telephone number from another company to SafeLink after you receive your phone or SIM by calling 1-800-378-1684. To port your existing telephone number to SafeLink, the number you are porting must be active with your current service provider.

How do I qualify for this program?

The Lifeline program is available to eligible consumers in selected states and territories. Actual requirements vary by state, but in general to qualify for Lifeline, subscribers must either have an income that is at or below 135% of the federal Poverty Guidelines, or participate in one of the following assistance programs:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP) Food Stamps
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Veterans and Survivors Pension Benefit

Some states have additional eligibility under the following Tribal programs:

  • Bureau of Indian Affairs General Assistance (BIA)
  • Tribally Administered Temporary Assistance for Needy Families (Tribal TANF)
  • Tribal Head Start (only those households meeting its income qualifying standard)
  • Food Distribution Program on Indian Reservations (FDPIR)

Will I have to buy anything to keep my account active?

No.

Is there a credit check?

No.

How do I fill out the application?

Click here to start your application. You can follow along with the video.

What is the Lifeline program?

SafeLink Wireless is proud to offer LifeLine service, a program that enables qualifying customers to receive discounts on monthly telephone service. In our version of the program, you will receive free cellular service, a SIM card, and the assurance that you will get no bills and no contracts EVER!

Through SafeLink Wireless’ LifeLine you can receive*:

  • A FREE SIM card
  • FREE MINUTES, TEXTS AND DATA EVERY MONTH
  • FREE Voicemail, Caller ID, 3-way calling 411 calling, 911 access and calls to 611 Customer Care

Additional Data & International call services are available for purchase.

The Federal Communications Commission (FCC) with the help of the Universal Service Administrative Company (USAC) administers the federal Universal Service Fund (USF) that supports the LifeLine program, which has helped low-income consumers afford phone service since 1984.

(*) Benefits may vary by state, to learn more about your state’s specific LifeLine offer

Will I be required to sign a contract?

With SafeLink Wireless, no contracts are ever required. You only need to begin the application process and qualify. Click here to start the application process.

How do I apply for free Wireless service?

Click here and then enter your zip code to apply for free wireless service.

Is this program real?

Yes, this is real. It is supported by the Affordable Connectivity Program (ACP), a federal program providing service to eligible customers. Offers vary by state.

Will I have to pay any money to start?

No.

Will I have to pay anything up front?

No.

Are you ready to get a free smartphone?

Apply Now

How do I qualify?

The Lifeline program through Safelink is available to eligible consumers in certain states and territories. Actual requirements vary by state, but in general, to qualify customers must either have an income that is at or below 135% of the federal Poverty Guidelines or be on one of the following government assistance programs:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP) Food Stamps
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Veterans and Survivors Pension Benefit

Some states have additional eligibility under the following Tribal programs:

  • Bureau of Indian Affairs General Assistance (BIA)
  • Tribally Administered Temporary Assistance for Needy Families (Tribal TANF)
  • Tribal Head Start (only those households meeting its income qualifying standard)
  • Food Distribution Program on Indian Reservations (FDPIR)
Is this program real?

Yes. This program is supported by the Affordable Connectivity Program (ACP), a federal program providing service to customers who qualify. Offer varies by state. Free phones will vary.

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